Shipping Policies

Welcome to Harry Arts.
This Shopping Policy explains how orders, payments, shipping, returns, and customer support are handled when customers shop with us. By placing an order on our website, customers agree to the terms outlined below.

2. Products & Availability

  • We strive to ensure all product descriptions, images, prices, and availability are accurate.
  • Product colors may vary slightly depending on screen settings and device displays.
  • We reserve the right to limit quantities, discontinue products, or update pricing without prior notice.
  • If an item becomes unavailable after an order is placed, customers will be notified and offered:
    • A replacement item,
    • Store credit, or
    • A full refund.

3. Pricing & Payments

  • All prices are listed in [Currency].
  • Payments must be completed before orders are processed.
  • We accept secure payments through:
    • Mobile Money
    • Bank Transfer
    • PayPal
  • Orders suspected of fraud may be delayed, canceled, or require verification.

4. Order Processing

  • Orders are processed within [1–3 business days].
  • Customers will receive an order confirmation email or SMS after successful payment.
  • Processing times may increase during holidays, promotions, or peak periods.

5. Shipping & Delivery

Local Deliveries

  • Delivery timelines: [1–5 business days]
  • Shipping fees are calculated at checkout unless stated otherwise.

International Deliveries

  • Delivery timelines vary depending on destination and customs clearance.
  • Customers are responsible for any customs duties, taxes, or import charges.

Delivery Delays

We are not responsible for delays caused by:

  • Weather conditions
  • Courier disruptions
  • Customs processing
  • Incorrect shipping information provided by the customer

6. Returns & Exchanges

Customers may request a return or exchange within [7–14 days] of delivery if:

  • The item is damaged,
  • Incorrect,
  • Defective, or
  • Unused and in original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Personalized/custom products
  • Digital products
  • Clearance or final-sale items
  • Used or damaged items caused by customer misuse

Return Process

To request a return:

  1. Contact our support team at [support email].
  2. Provide your order number and reason for return.
  3. Follow the return instructions provided.

Approved refunds will be processed within [5–10 business days].

7. Refund Policy

Refunds are issued:

  • To the original payment method, or
  • As store credit where applicable.

Refunds may be denied if:

  • Returned items are used,
  • Items are missing original packaging, or
  • The return request falls outside the return window.

Shipping fees are generally non-refundable unless the error was caused by our store.

8. Cancellations

  • Orders may be canceled before shipment.
  • Once an order has been shipped, cancellation is no longer possible.
  • Refunds for canceled orders are processed within [number] business days.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and contact information,
  • Reviewing product descriptions before purchase,
  • Ensuring someone is available to receive deliveries where required.

10. Privacy & Security

Customer information is collected and used only for:

  • Order fulfillment,
  • Customer support,
  • Payment processing, and
  • Marketing communications where consent is provided.

We use secure payment gateways and industry-standard security measures to protect customer data.

11. Changes to This Policy

We reserve the right to update this Shopping Policy at any time. Changes become effective immediately upon posting on our website.

Contact Information

For questions regarding this Shopping Policy, contact us:

Business Name: Harry Arts
Email: harietnjeri49@gmail.com
Phone: +254716677709
Business Hours: 6 Hours in 5 Days